Welcome to Sintra Hotel Islamabad. Please review our terms and conditions, which outline the terms of your stay and use of our services. By reserving a room and staying at Sintra Hotel, you agree to adhere to these terms and conditions. We are committed to providing a secure, enjoyable, and luxurious experience for every guest.
1. General Information
Sintra Hotel Islamabad operates as a luxury hotel in Islamabad, Pakistan offering accommodation, dining, and other amenities. The terms "we," "us," and "our" refer to Sintra Hotel Islamabad. These terms and conditions are subject to change; updated versions will be published on our website. Your continued use of our services constitutes your acceptance of any changes.
2. Reservations and Bookings
Reservations can be made directly through our website, by phone, or via third-party booking partners. All bookings are subject to availability, and you must provide accurate personal information during the reservation process. After confirming your booking, you will receive a booking confirmation with details of your stay.
Booking Confirmation:
Reservations are confirmed upon receipt of a booking confirmation email.
We reserve the right to cancel reservations due to unavailability or other unforeseen circumstances.
3. Payments
Full or partial payments are required to confirm your reservation. Payments can be made via credit card, bank transfer, or any other payment methods accepted by Sintra Hotel Islamabad.
4. Cancellation and Refund Policy
We understand that plans can change, and we offer flexible cancellation options:
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• Free Cancellation: Cancellations made at least 48 hours before check-in qualify for a full
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• Late Cancellation: Cancellations within 48 hours of the check-in date will incur a one-night stay charge.
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• No-show Policy: No-shows are charged for the entire stay.
Refunds will be processed using the original payment method and may take up to 14 business days.
5. Check-in and Check-out
Check-in time begins at 2:00 PM, and check-out time is 12:00 PM. Early check-ins and late check-outs may be requested, subject to room availability and additional charges.
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• Early Check-In: Requests for early check-ins may be accommodated for an extra fee if the room is available.
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• Late Check-Out: Late check-out requests may be approved with prior arrangement and additional charges.
6. Occupancy and Use of Facilities
Sintra Hotel Islamabad is committed to providing a comfortable and luxurious environment for all guests. We ask that you adhere to the following rules for occupancy and use of facilities:
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• Room Capacity: Occupancy limits apply according to room type and must be followed.
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• Visitor Policy: Registered guests are responsible for any visitors.
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• Use of Amenities: Guests are expected to respect the use of all hotel amenities including restaurant and café adhering to operational hours and guidelines.
7. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Our privacy practices are designed to comply with all applicable data protection regulations. By staying at our hotel, you consent to our use of your data as outlined in our Privacy Policy. We use guest data to enhance your experience, including processing reservations and customizing your stay.
8. Liability
Sintra Hotel Islamabad is committed to providing a safe environment; however, we are not responsible for the following:
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• Loss or damage to personal belongings during your stay.
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• Injuries or accidents caused by the misuse of hotel facilities.
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• Circumstances beyond our control, such as weather disruptions or government actions, which may impact your stay.
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• We encourage guests to store valuables in the in-room safes provided.
9. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of Islamic Republic of Pakistan. Any disputes or legal actions related to your stay or our services will be handled within the jurisdiction of Islamabad courts.
10. Contact Information
For questions, concerns, or further assistance, please contact us:
Sintra Hotel Islamabad
Melody, Blue Area, Islamabad, Pakistan
Phone: 051-8736313
Email: info@thesintrahotel.com
Website: https://thesintrahotel.com
We look forward to welcoming you to Sintra Hotel Islamabad and providing a memorable luxury experience. Thank you for choosing us for your stay in the heart of Islamabad.
