Sintra Hotel Islamabad is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services, book a stay, or interact with us online. By using our services, you trust us with your information, and we are dedicated to handling it responsibly and transparently.
Information Collection and Use
To provide top-quality services, we collect a range of information essential for your experience at Sintra Hotel Islamabad. This includes:
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• Personal Information: Collected when you make a reservation or engage with us in any way, this may include your full name, contact details (email, phone number), address and other identifying details.
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• Booking Details: Information specific to your stay, such as room type, number of guests, stay duration, and specific requests (e.g., bed preferences or dietary requirements), which help us tailor our services to your needs
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• Payment Information:
To secure and process reservations, we may require credit card or other payment details. All payment information is encrypted and handled according to strict security standards to prevent unauthorized access.
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• Technical Data:
When you visit our website, we collect information like your IP address, browser type, and device specifications, which allow us to optimize the site and improve the user experience.
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• Preference Data:
To provide a personalized stay, we may collect information on your preferences, such as preferred room type, dining choices, and amenities that enhance your experience.
This data helps us deliver a seamless and tailored experience throughout your journey with Sintra Hotel Islamabad.
How We Use Your Information
We prioritize using your data to enhance your experience with us, specifically:
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• Booking Management:
Process and confirm reservations, manage check-ins and check-outs, and handle payment transactions.
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• Personalized Service:
Remember your preferences for future stays, ensuring a familiar and comfortable experience every time you visit.
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• Customer Support:
Respond to inquiries, address issues, and provide assistance efficiently before, during, and after your stay.
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• Promotional Communications:
Occasionally, we may share exclusive offers, discounts, or updates on Sintra Hotel services. These communications are optional, and you can unsubscribe at any time.
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• Website Improvement:
Analyze visitor data to enhance our online presence and ensure our website remains user-friendly and relevant.
By understanding your preferences and behavior, we aim to exceed expectations during each visit.
Data Security and Protection
We are deeply committed to the security of your personal information and have taken comprehensive steps to safeguard your data. Our security protocols include:
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• Data Encryption:
All sensitive information, especially payment details, is encrypted during transactions and stored securely to prevent unauthorized access.
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• Access Controls:
Only authorized personnel with a legitimate business purpose can access your personal information, ensuring it remains confidential.
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• Regular Audits and Updates:
Our IT systems are regularly reviewed and updated to address vulnerabilities and comply with evolving data protection standards.
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• Compliance with Data Protection Laws:
We adhere to applicable privacy laws, including the General Data Protection Regulation (GDPR) and local privacy legislation, to ensure data protection.
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• Website Improvement:
Analyze visitor data to enhance our online presence and ensure our website remains user-friendly and relevant.
Our goal is to provide a worry-free experience where your personal and financial information remains safe.
Sharing Information with Third Parties
We only share your information with trusted third parties under specific circumstances, such as:
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• Payment Processors:
For secure and seamless payment transactions.
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• Marketing Partners:
Only authorized personnel with a legitimate business purpose can access your personal information, ensuring it remains confidential.
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• Service Providers:
With your consent, to deliver tailored offers or news about Sintra Hotel. You may opt out at any time.
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• Legal Obligations:
To facilitate our operations, such as IT support, maintenance, and other essential services. These partners are bound by confidentiality agreements and limited in their access to only necessary data.
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• Website Improvement:
If required by law, we may share information with regulatory authorities to comply with legal processes or prevent illegal activities.
Our partnerships are carefully vetted to ensure they align with our high standards of privacy and data security.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to personalize and improve your browsing experience. Cookies are small files placed on your device that enable us to:
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• Enhance Website Functionality:
By remembering your preferences and settings, cookies help provide a smoother online experience.
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• Analyze Website Traffic:
Understand which pages are visited most often and identify trends, helping us optimize site structure and content.
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• Provide Targeted Advertising:
Cookies help us and our advertising partners serve relevant ads based on your browsing history.
You may choose to disable cookies in your browser settings, though doing so may limit certain features and functionality on our website.
Your Rights and Choices
As our valued guest, you have rights concerning the personal data we collect and use. You may:
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• Access:
Request a copy of your personal information and review how it has been used.
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• Correction:
Correct or update any inaccurate or outdated information in our records.
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• Deletion:
Request that we delete your data from our systems, provided it is no longer necessary for ongoing services or legal obligations.
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• Opt-Out:
Withdraw consent for receiving marketing communications. You can manage your preferences by following the unsubscribe link in our emails or contacting us directly.
For inquiries or requests regarding your data, please reach out to us via the contact information provided below.
Contact Information
If you have questions about our Privacy Policy, require clarification, or wish to exercise any of your rights, please contact us:
Sintra Hotel Islamabad, Islamabad
Phone: 051-8736313
Email: info@sintrahotel.com
We welcome all feedback and are committed to assisting with any privacy-related concerns.
Changes to Our Privacy Policy
Sintra Hotel Islamabad reserves the right to update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will notify guests of any substantial updates through our website and encourage regular review of this page to remain informed of any changes.
Your privacy is essential to us, and we are dedicated to transparency and respect for your data. Thank you for choosing Sintra Hotel Islamabad.
